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    Knowledge Management

    Teams knowledge bot for service and field teams

    A RAG-powered Teams bot answers questions from SharePoint documentation inside existing workflows – with source citations, no new logins.

    50%

    funding possible

    < 60 Sek

    field response time

    0

    new logins required

    Problem

    Knowledge silos and back-and-forth communication slow down field operations. Service technicians must call colleagues or search document folders for every unknown problem – a time loss that directly impacts customer satisfaction.

    Solution

    Knowledge documents from SharePoint are structured in a RAG pipeline and made accessible via a Teams bot. Employees ask questions directly in the Teams chat and receive accurate answers with source citations within seconds – without leaving their familiar work environment.

    Tech stack

    Microsoft TeamsSharePointAzure OpenAIMicrosoft Entra ID

    Results

    • Faster answers in service operations without escalations to central teams
    • Fewer escalations and waiting times in field operations
    • Seamless integration into Microsoft Teams without new app installation
    • Funding support of up to 50% depending on program and region
    Plan a knowledge bot for my teamDownload Exposé (PDF)